Terms & Conditions

First, here is how I want to treat you as a customer. The legal part follows further down.

What you can expect from me

• I only sell seeds, growing media, pots and tools that I stand behind myself.
• I take every enquiry seriously, so feel free to write or call.
• I answer emails within 24 hours, usually faster.
• If you have questions about sowing, repotting or care, I am happy to help – also after your purchase.

The formal part

Seller

Jens Olesen, Bonsai Aikoka
Alte Dorfstraße 16, 24991 Freienwill, Germany
EU VAT number: DE321645385
Email: contact@bonsai-aikoka.eu · Phone: +49 151 1273 9194

Bonsai Aikoka is a trading name of Jens Olesen, registered in Germany. The shop is for private customers only, and these terms apply when you buy as a consumer. The mandatory consumer protection rules of your country of residence always apply.

Prices and payment

All prices are in euros including the VAT of your delivery country.

You can pay by Visa, Mastercard, Apple Pay or Google Pay. I charge no payment fees. The amount is only charged when the goods are shipped. The contract is binding once you have received the order confirmation.

Typing errors and errors in prices, shipping and fees excepted.

Delivery and shipping

Shipping costs depend on weight and delivery method and are shown at checkout before you order. Any fees, the delivery time and full details are on the Shipping & delivery page.

Right of withdrawal

As a consumer you have 14 days to withdraw from your purchase, counted from the day you receive the goods. You pay the cost of returning the goods yourself. If you withdraw from the whole order, I also refund the shipping you paid, up to the cost of the cheapest delivery method. You can withdraw by email, by letter, with the model form or online using the withdrawal form; I will confirm receipt by email straight away. All rules are on the Withdrawal & returns page.

Defects (legal guarantee)

Under Finnish consumer law I am responsible for defects in the goods. This applies for at least 2 years and may be longer, depending on how long the product can reasonably be expected to last.

If a complaint is justified, you can – depending on the situation – have the goods repaired or replaced, get a price reduction or your money back. Notify me within a reasonable time after discovering the defect; within two months is always on time.

How to complain: Email me with a description and preferably a photo. Please do not send the goods back before we have agreed on it. If the complaint is justified, I pay the return shipping.

About seeds

Seeds are natural products. How well they germinate also depends on pre-treatment, temperature, moisture and light. You will find instructions for each species on the product pages. If germination fails, write to me and we will look at it together. This does not limit your legal rights.

Seeds, fertiliser and growing media are not intended for consumption – by people or animals. Some species are toxic, so keep them out of reach of children and animals.

Personal data

How I process your data is described in the Privacy policy.

If you are not satisfied

Please contact me first – I always look for a solution. If we cannot agree, you can get free help as a consumer from the European Consumer Centre in your country (in Finland: ECC Finland).

Liability

Damage caused by using a product for something other than its intended purpose is not a defect in the product. This does not limit your rights under consumer or product liability law.

Last updated: October 2026